Emergency Call

1.800.444.2580


Non-Emergency Call

1.270.444.4308

RESOURCES FOR

CUSTOMERS

Customer Login

Customer & Rail Partner Assistance

Customer Service

Emergency Phone:  800.444.2580
Non-Emergency:      270.444.4308

Email: customerservicereps@palrr.com

Reconsignment and Diversion or Requesting Railcar Placement/Release

Phone:  800.444.2580 (extension 4355)
Email: customerservicereps@palrr.com

Daily Car Orders or Special Equipment Needs

Kelly leggs

Phone:  800.444.2580 (extension 4354)

Hi-Wide Clearances

Phone:  270.444.4308
Email: clearancerequest@a-orailroad.com

Note: For “hi-wide” shipments (loads which could exceed 11’4″ in height–from top of railcar’s bottom–or 15’6″ above rail when loaded on railcar or which exceed 10’8″ in width or hang over the edge of the railcar), or for cars with gross weight exceeding 163,000 pounds or car capacity, whichever is smaller, contact us in advance of anticipated shipment for clearance, rail car equipment, and/or approval.

Questions About Your Misc. Bill

Email: ardept@palrr.com

For Overcharge and/or Loss & Damage Claims

Email: freightclaims@palrr.com

All Remittances Should be Emailed to

Email: ardept@palrr.com

ACH Remittance is Available

Email: apdept@palrr.com

Public Pricing

Tariffs

HDF Mileage Based Fuel Surcharge

Fuel Surcharge
Effective Date

Cents
Per Mile

Fuel Surcharge
Effective Date

7-1-25

Cents
Per Mile

38

Fuel Surcharge
Effective Date

8-1-25

Cents
Per Mile

40

Fuel Surcharge
Effective Date

9-1-25

Cents
Per Mile

45

Fuel Surcharge
Effective Date

10-1-25

Cents
Per Mile

44

Fuel Surcharge
Effective Date

11-1-25

Cents
Per Mile

44

Fuel Surcharge
Effective Date

12-1-25

Cents
Per Mile

42

Fuel Surcharge
Effective Date

1-1-26

Cents
Per Mile

46

Fuel Surcharge
Effective Date

2-1-26

Cents
Per Mile

41

Fuel Surcharge
Effective Date

3-1-26

Cents
Per Mile

39

Fuel Surcharge
Effective Date

4-1-26

Cents
Per Mile

44

Fuel Surcharge
Effective Date

5-1-26

Cents
Per Mile

74

Fuel Surcharge
Effective Date

6-1-26

Cents
Per Mile

88

Fuel Surcharge
Effective Date

7-1-26

Cents
Per Mile

91

Fuel Surcharge
Effective Date

8-1-26

Cents
Per Mile

76

Fuel Surcharge
Effective Date

*9-1-26

Cents
Per Mile

74
WTI Fuel Surcharge

Fuel Surcharge
Effective Date

Surcharge
Percentage

Fuel Surcharge
Effective Date

7-1-25

Surcharge
Percentage

16.0%

Fuel Surcharge
Effective Date

8-1-25

Surcharge
Percentage

18.4%

Fuel Surcharge
Effective Date

9-1-25

Surcharge
Percentage

18.4%

Fuel Surcharge
Effective Date

10-1-25

Surcharge
Percentage

16.8%

Fuel Surcharge
Effective Date

11-1-25

Surcharge
Percentage

16.4%

Fuel Surcharge
Effective Date

12-1-25

Surcharge
Percentage

15.2%

Fuel Surcharge
Effective Date

1-1-26

Surcharge
Percentage

15.2%

Fuel Surcharge
Effective Date

2-1-26

Surcharge
Percentage

14.0%

Fuel Surcharge
Effective Date

3-1-26

Surcharge
Percentage

15.2%

Fuel Surcharge
Effective Date

4-1-26

Surcharge
Percentage

16.8%

Fuel Surcharge
Effective Date

5-1-26

Surcharge
Percentage

27.6%

Fuel Surcharge
Effective Date

6-1-26

Surcharge
Percentage

31.2%

Fuel Surcharge
Effective Date

7-1-26

Surcharge
Percentage

32.0%

Fuel Surcharge
Effective Date

8-1-26

Surcharge
Percentage

24.8%

Fuel Surcharge
Effective Date

*9-1-26

Surcharge
Percentage

22.8%
*Rates are subject to change ahead of effective date

Tariff Details

AORR-A- 3008 Amendment 4 Empty Car Movement exp 073125  

AO 4000-A Coal Unit Train Tariff effective February 9 2023 Naming Rules and Charges of Unit Train Shipments on Coal (STCC 11)

 AO Freight Tariff 8001-B  Charges, Rules and Regulations Governing Switching and Terminal Services (effective July 5, 2022)

Freight Tariff AORR 8500 Fuel Surcharge Tariff (effective Sept 1, 2016)

AO 9000-B Demurrage and Storage Tariff

AORR-2 Rules Governing A-Series Tariffs

Freight Circular 4 – General Terms & Conditions for Tariffs & Quotes (effective 4-1-17)

Freight Circular 5-A – Rules Governing Credit & Collection Terms (effective 4-1-17)

Freight Tariff AORR-1 Contract General Terms & Conditions

Pricing Contacts

Tasha Headrick

Director of Marketing & Sales
270-444-4342

STCC Details

Tasha Headrick

STCC

Commodity Description

STCC

13

Commodity Description

Crude Petroleum

STCC

28

Commodity Description

Chemicals (Excluding 2818446)

STCC

29

Commodity Description

Petroleum Products (Excluding 29913 & 29923)

STCC

48

Commodity Description

Hazardous Waste

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